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  • Writer's pictureBrenda

Pre-Registering for Disney Access Service (DAS) online

Updated: Apr 9

***Starting May 20, 2024 DAS must be registered for online up to 30 days in advance of a guests arrival. Read more about the changes here.

What are the benefits of pre-registering online?

  • Guests that pre-register via the online video chat are able to preselect two attractions per day and are given a one hour window per attraction to check-in for the attraction. These do not impact the guests ability to request their first DAS come-back time in the MDE app as soon as they arrive at the park.

  • You also do not have to deal with waiting in line at guest services in order to register on your first park visit.

When can a Guest register online for DAS?

A guest with a valid ticket and park registration can register 2-30 days before the first ticketed day.

Do you need to have purchased a WDW resort package or be a resort hotel guest in order to pre-register for DAS?


If you are traveling with someone who qualifies for a DAS can you register for them?

The guest that is applying for the DAS must be on the tele-call, even if the guest is a minor. Another family member can be the one who talks to the cast member and coordinates the Video call, but the child or adult who is in need of the DAS must be present. The cast member will need to talk to them briefly and take their picture.

What does the guest need to do before registering?

Again, the guest must have valid park admission for the dates requested. If you have a resort package the cast member will likely ask for your resort confirmation number, so have that handy. You need to make sure you have the entire party linked in MDE to the guest requesting the DAS. Remember the DAS can only include the qualifying guest and five additional party members, six total in all. You need to have picked out two attractions per day to preselect, list below. Have back ups as well, not every attraction will have preselection times available. (Guests who pre-register 30 days out will have a better selection options than a guest who pre-registers 3 days out)

When can I pre-register?

Pre-registration is only available 7am-10pm Eastern Time. It is available everyday. Again your pre-registration window is 2-30 days before the first park day of your trip.

What are the steps to register online?

When the guest is ready they should go to

And scroll down and agree to the Terms and Conditions.

Click on Request Live Video Chat. A window will pop up in the bottom left corner. You will be prompted to wait for the next available cast member. It gives you no time frame for how long the wait time is, so pack your patience. Occasionally the window will time out and give you a error message like this

Simply refreshing your window will most likely bring you directly back into the queue. Occasionally you may have to click on Request Live Video Chat again, but it will pop you right back into the queue. After answering a few questions such as reservation number and guest name and age in the chat, you will return to waiting for the video call to begin. The cast member will ask a few questions and then take a picture of the guest qualifying for the DAS. Then they will transfer you to another cast member who will help you with your pre-selections. You may have a “brief” wait (again) before they are available to chat with you.

Which attractions are available for pre-selection?

Attractions at each park that have a lightning lane, but are not eligible for individual lightning lane purchase or a virtual queue are eligible for pre-selection. These attractions are on a first come first served basis, so some may not be available. They are as follows:

Disney’s Animal Kingdom Theme Park

  • The Animation Experience at Conservation Station

  • Festival of the Lion King


  • Feathered Friends in Flight!

  • Finding Nemo: The Big Blue...and Beyond!

  • It's Tough to be a Bug!

  • Kali River Rapids

  • Kilimanjaro Safaris

  • Meet Favorite Disney Pals at Adventurers Outpost

  • Na'vi River Journey

Disney’s Hollywood Studios

  • Alien Swirling Saucers

  • Beauty & The Beast Live on Stage

  • Disney Junior Play and Dance!

  • For the First Time in Forever: A Frozen Sing-Along Celebration

  • Indiana Jones Epic Stunt Spectacular

  • Meet Olaf at Celebrity Spotlight

  • Millennium Falcon: Smugglers Run

  • Muppet*Vision 3D

  • Rock 'n' Roller Coaster Starring Aerosmith

  • Slinky Dog Dash

  • Star Tours – The Adventures Continue

  • The Twilight Zone Tower of Terror™

  • Toy Story Mania!


  • Disney and Pixar Short Film Festival

  • Journey Into Imagination With Figment

  • Living with the Land

  • Mission: SPACE

  • The Seas with Nemo & Friends

  • Soarin' Around the World

  • Spaceship Earth

  • Test Track

  • Turtle Talk With Crush

Magic Kingdom Park

  • The Barnstormer

  • Big Thunder Mountain Railroad

  • Buzz Lightyear's Space Ranger Spin

  • Dumbo the Flying Elephant

  • Enchanted Tales with Belle

  • Haunted Mansion

  • "it's a small world"

  • Jungle Cruise

  • Mad Tea Party

  • The Magic Carpets of Aladdin

  • The Many Adventures of Winnie the Pooh

  • Meet Ariel at Her Grotto

  • Meet Cinderella and a Visiting Princess at Princess Fairytale Hall

  • Meet Mickey at Town Square Theater

  • Meet Princess Tiana and a Visiting Princess at Princess Fairytale Hall

  • Mickey's PhilharMagic

  • Monsters Inc. Laugh Floor

  • Peter Pan's Flight

  • Pirates of the Caribbean

  • Tomorrowland Speedway

  • Under the Sea ~ Journey of The Little Mermaid

What is the downside to pre-registering?

The process is time intensive. You spend a fair amount of time holding and may occasionally need to refresh your browser. Be prepared to hold for perhaps several hours.

Some people find having to schedule their plans around the one hour windows of the pre-selections to be inconvenient. The preselections could end up being at inconvenient times or not exactly the attractions you would have chosen. If that is the case it is probably better to skip pre-registration, and simply take care of it in the park on the first day of your visit.

When is a good time of day to attempt to pre-register?

7AM Eastern time or as close to that as you can manage. The earlier in the day, the lower the wait time has been our experience.

Is there anything else you need to be aware of?

  • Again the person requesting the DAS must be present for the video call

  • The person requesting the DAS must be at least 18 years of age, or have their parent or guardian with them.

  • You must have a account for them to access your reservation and ticket information. Make sure you have logged in ahead of time.

  • The video chat has accommodations such as text chat and a screen reader for guests with auditory or visual disabilities.

  • The video chat is only available in English at this time.

  • Recording of the video chat is not permitted.


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