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  • Writer's pictureBrenda

WDW Visual and Auditory Disability Accommodations - FAQ

Updated: May 12



What accommodations are in place for guests with visual disabilities?


Guests with visual disabilities WDW can get a hand-held device that has audio descriptions of different areas of the park and attractions. It works in tandem with the audio in the attractions and at the shows. They can be checked out at Guest Relations in all four theme parks on a first come, first served basis. There is a $25 deposit which is refunded when the device is returned. The device has a standard headphone jack and guests are advised to bring their own headphones or earbuds. You can see the locations where the device can be used here. You can also find them on the Interactive Map in the My Disney Experience (MDE) app. Click on the down arrow, select Guest Services, then on show list scroll down to Services for Guests with Visual Disabilities.




WDW also offers braille guidebooks and tactile map booklets that can be checked out at Guest Relations for a small fee. Large print guidebooks and maps can be requested by calling (407) 828-5005.


Stationary braille tactile maps with large print are located near guest relations at all four theme parks plus the ESPN Wide World of Sports Complex.


What accommodations are in place for guests with auditory disabilities?


WDW provides a hand-held device with enhanced audio of various theme park attractions and experiences to help those with mild to moderate hearing loss. They can be found at Guest Relations in all four theme parks and are available on a first come first serve basis. There is a $25 refundable deposit. You can find the attractions that the enhanced audio is offered for here: https://disneyworld.disney.go.com/attractions/#/assistive-listening/sort=location


WDW also provides a hand-held device that displays captioning for various attractions and experiences. This is also available at Guest Relations at all four theme parks on a first come first serve basis with a $25 refundable deposit. You can find the attractions where captioning is offered here. You can also find them on the Interactive Map in the My Disney Experience (MDE) app. Click on the down arrow, select Guest Services, then on show list scroll down to Services for Guests with Hearing Disabilities.




Video captioning is available at select pre-shows. Ask a cast member at the location for assistance. It can also be triggered with a device that is available at Guest Relations at all four theme parks on a first come first serve basis. There is a $25 refundable deposit.


WDW resort also has ASL interpretations at live theme park shows on a rotating schedule. The schedule changes weekly and can be accessed by emailing WDPRsignlanguageservices@disney.com. A copy of the schedule can also be found at Guest Relations in all four theme parks.


WDW resorts can provide hotel guests with auditory disabilities with a Room Communication Kit with the following: door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe-light smoke detector and a Text Typewriter telephone (TTY). Guests can call (407) 824-4321 to request resort room with those accommodations.



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