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  • Writer's pictureBrenda

PhotoPass and Memory Maker FAQ

Updated: Mar 2

What is PhotoPass Service?

Photopass is Disney’s name for the professional photographers found throughout the WDW parks and resorts. The guest will have their ticket or magic band scanned by the photopass photographer, then they will take various shots of the guest and their party. The photos are then uploaded to Disney’s PhotoPass site online. Using this service itself is free, the pictures will have a watermark across them, however, until purchased.

Where can I find PhotoPass photographs?

PhotoPass photographers are found at all iconic locations, plus various other spots throughout the parks. They can be easily spotted by their bright green shirts. Their locations do change throughout the day. You can find them in your My Disney Experience (MDE) app, go to the interactive map, click the down arrow and select PhotoPass. This will bring up current PhotoPass locations.


Can a PhotoPass photographer take a picture with my camera?

Yes, you absolutely can ask a PhotoPass photographer to take a picture with your camera.


Can anyone in my party have their MagicBand scanned?

Yes, as long as you are in a linked planning party, anyone in the party can have their MagicBand or ticket scanned by the PhotoPass photographer.


What are Magic Shots?

Magic Shots are a wide variety of special effects shots available with your PhotoPass service. The most common ones are as simple as adding a cartoon character or words to the photo. Others have Super Zoom shots which zoom in from a distant location to the subject. Plus there are Tiny World Magic 360 degree camera shots.


Which rides have photos?

Animal Kingdom:

  • DINOSAUR

  • Expedition Everest


Epcot:

  • Frozen Ever After

  • Guardians of the Galaxy: Cosmic Rewind

  • Test Track


Hollywood Studios

  • Rock ‘n’ Roller Coaster

  • Slinky Dog Dash

  • Tower of Terror


Magic Kingdom:

  • Buzz Lightyear’s Space Ranger Spin

  • Haunted Mansion

  • Pirates of the Caribbean

  • Seven Dwarfs Mine Train

  • Space Mountain

  • TRON Lightcycle/Run


Do any of the character meet and greets have PhotoPass photographers?

Almost all of the character meet and greets have PhotoPass photographers.


Do any of the character meals have PhotoPass photographers?

Currently the only character meals with a PhotoPass photographer are Wilderness Lodge’s Storybook Dining, Chef Mickey’s at the Contemporary Resort, and Cinderella’s Royal Table at the Magic Kingdom. The PhotoPass photographer does not go from table to table, instead there is a staged photo with one particular character, usually taken before you are seated.


How do I access my PhotoPass photos?

You can access them two ways. Either by signing into your MDE app on your phone and clicking on the lines on the bottom right corner. Photos is one of the options on that screen. Make sure to not choose PhotoPass Lenses. This is a separate option to enhance your own photos making photos on your own phone be like their own magical shots and comes with your Genie + purchase, and will not give you access to your PhotoPass pictures. If the PhotoPass photographer has scanned your Magic Band or ticket they will be there under Photos. If the PhotoPass photographer gave you a card with a 16 digit code, click Link Photos where the card can be scanned or typed in.


They can also be viewed online at

You must login to view your photopass pictures.


How long does it typically take my photos to appear in the app or online?

Anywhere from just a few minutes to 48 hours. Typically the magic shots take longer to appear.


What is Memory Maker?

Memory Maker is a way to purchase digital copies of all the photos taken by the PhotoPass photographers for one price. The cost is $75 (plus tax) for a single day’s pictures. For three or more days of your trip the cost is $185 (plus tax) if purchased more than three days in advance of your trip or $210 (plus tax) if purchased during your trip.


What is included in Memory Maker?

A digital copy of all photos including magic shots taken by PhotoPass photographers are included in the cost. In addition all ride photos and videos are included.


How do I use Memory Maker after purchase?

If you pre-purchased Memory Maker as part of a package it should be already linked to your My Disney Experience App. Otherwise go to the My Disney Experience app, select My Tickets. Click on the + sign located on the top right corner. Click on Link Tickets and Passes. Then enter the code from your confirmation email.


Can I get any of my photos without Memory Maker?

Individual photos can be purchased online at https://disneyworld.disney.go.com/photopass/ as well as personalized photo products.


I’ve purchased Memory Maker, how I get the watermarks off my photos?

Choose a photo from your MDE app or online and click Activate. This should remove the watermark and activate your account. The Memory Maker is valid for 30 days after activation.


Can linked Friends and Family use the same Memory Maker?

All members of a linked planning party can scan their magic bands or tickets and have the Photopass pictures connected to the Memory Maker, but only the person who purchased the Memory Maker will be able to see the PhotoPass photos without the watermark online or in the MDE app.


Can anyone in my planning party view the PhotoPass photos?

My Friends and Family linked to my account cannot view the photos without the watermark.


How long can I access my PhotoPass photos?

You can download your photos for 45 days after the end of your trip.


How do I download my photos?

In the MDE app on your phone:

Select the picture. At the bottom of the page a Save button will appear. Click on it to download and save the photo on your phone.


Online:

Log into the PhotoPass website here.

Select a photo. Click on the box in the top right hand corner. Check Select all Visual Media. Download the photo,


What do I do if a photo is missing?

If you have waited 48 hours and your pictures have not appeared in the app or online you can contact the Disney PhotoPass Guest Support team by calling (407) 560-4300, or report the problem online here https://disneyworld.disney.go.com/photopass/contact-us.


Is Memory Maker worth it?

Our family thinks so. You can get multiple photos of your entire family at iconic locations taken by professional photographers. All of your fun ride photos, and those magic shots you can’t get anywhere else. If you are someone who wants to document your vacation on social media, Memory Maker makes it that much easier. And if someone in your family scrapbooks - either with paper or digitally, they are an excellent resource.

On the other hand, you have to consciously take advantage of the PhotoPass locations. It does take time to stand in line for them, and if you skip over them you will not get your money's worth.


What is Disney’s PhotoPass studio?

Disney’s PhotoPass Studios is a photo studio located in Disney Springs. No reservations are necessary, just pop in for a free photo session. All photos are included in your Memory Maker purchase.


What is a Capture the Moment Session?

A Capture the Moment Session is a 20 minute personal session with a PhotoPass photographer. It is available at the following locations:

  • Animal Kingdom

  • EPCOT

  • Hollywood Studios

  • Magic Kingdom: Fantasyland and Beyond

  • Magic Kingdom: Main Street USA and Cinderella Castle

The cost is $99 per 20 minute session - and two sessions may be booked back to back. The cost of purchasing the photos is not included in the price, nor are they included in your Memory Maker. Photos can be purchased online at https://disneyworld.disney.go.com/photopass/.

Sessions can be booked through the MDE app or online online here https://disneyworld.disney.go.com/events-tours/capture-your-moment/



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